Complaints Policy
Commitment to Transparency and Accountability
FreeTips.com aims to maintain high editorial standards and transparent communication with readers. We recognise that users may occasionally have concerns regarding content published on the website.
This complaints policy explains how readers may raise concerns and how such concerns are reviewed.
Scope of Complaints
Complaints may relate to a variety of matters, including:
- Accuracy of factual information
- Editorial standards
- Potentially misleading or outdated content
- Responsible gambling concerns
- Technical accessibility issues
- Advertising or affiliate disclosures
This policy does not apply to disputes with third-party services or operators linked from the website.
Submitting a Complaint
To assist with the review process, complaints should include:
- The URL of the relevant page
- A description of the concern
- Supporting information where available
Complaints should be submitted via email to: [email protected]
Review Process
Once a complaint is received:
- The complaint will normally be acknowledged within five working days.
- The editorial team will review the concern and relevant content.
- Additional verification may be conducted where necessary.
Where a complaint is upheld, the appropriate action may include updating or correcting the relevant content.
Possible Outcomes
Following review, we may:
- Correct inaccurate information
- Update or clarify content
- Add additional context or sources
- Remove content where appropriate